Sunday, April 14, 2002
Yahoo and MLB.com suck.
There, I said it. Let me tell you about the wonderful experiences I've had with these two wonders of the internet. First, Yahoo started charging for POP access to my e-mail. No big deal, I though. $19.99 a year isn't a bad deal at all. I checked the FAQ first to make sure it wasn't already included in my hosting package with Yahoo. Nope, the FAQ says that only Webmaster accounts will get free POP access. OK, I sign up pay my $19.99 and go happily POPing on my way. A couple of weeks later, I'm perusing the FAQ again, and lo and behold, now it says that my Pro account WILL include POP access. OK, I send a nice, friendly e-mail to my supposedly "priority" help desk, which is ignored. Two more e-mails later, I get a canned response which explains how to cancel my subscription and states that, of course, no refunds will be granted. On Thursday I sent a response to Yahoo, which perhaps wasn't worded so nicely, and have not received any response at all. Now, I really didn't mind crappy/non-existant customer service when they were giving me things for free, but to pay to be treated like crap is a whole different story. I'm considering a switch to another hosting service entirely, but I do need one which offers both web-based and POP e-mail. Anyone out there have any experience with godaddy.com? Their prices seem reasonable, and their offerings are pretty good. If anyone has any thoughts or suggestions, please let me know.
Now onto my second internet nightmare at MLB.com. Being a born and bred Yankee fan, I signed up on the first day of the season for MLB.com's Total Ticket, which gives you access to Gameday Audio, a plethora of video offerings, and Press Pass, which is a ten page tome with more than you could ever need to know about every game. At least that's what I was SUPPOSED to get for my $9.95 a month, but haven't gotten yet. Not for a single game. I can login to the site with no problem, but any time I try to access any content, it prompts me to subscribe. I sent no less than six e-mails to these idiots, and haven't even gotten the courtesy of a canned response to one of them. The toll free number provided on my confirmation e-mail has been busy or had no answer since the day I subscribed. The phone number for Bud Selig, the baseball commissioner, is on the site. If I don't get a response by Monday morning, I think I'll call every half hour until someone does something. Again, just as with Yahoo, it's not a lot of money, but I have this old fashioned idea, that when I pay for something, I expect to at least get the courtesy of a response if I have a problem, instead of the internet equivalent of being flipped off.
So, to sum up, Yahoo and MLB.com suck! Avoid them at all costs, unless you like to have your money taken and be treated like crap.
¶ 4:24 PM 
Now onto my second internet nightmare at MLB.com. Being a born and bred Yankee fan, I signed up on the first day of the season for MLB.com's Total Ticket, which gives you access to Gameday Audio, a plethora of video offerings, and Press Pass, which is a ten page tome with more than you could ever need to know about every game. At least that's what I was SUPPOSED to get for my $9.95 a month, but haven't gotten yet. Not for a single game. I can login to the site with no problem, but any time I try to access any content, it prompts me to subscribe. I sent no less than six e-mails to these idiots, and haven't even gotten the courtesy of a canned response to one of them. The toll free number provided on my confirmation e-mail has been busy or had no answer since the day I subscribed. The phone number for Bud Selig, the baseball commissioner, is on the site. If I don't get a response by Monday morning, I think I'll call every half hour until someone does something. Again, just as with Yahoo, it's not a lot of money, but I have this old fashioned idea, that when I pay for something, I expect to at least get the courtesy of a response if I have a problem, instead of the internet equivalent of being flipped off.
So, to sum up, Yahoo and MLB.com suck! Avoid them at all costs, unless you like to have your money taken and be treated like crap.
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